Frequently asked questions

The Fujairah Government Excellence Program is an initiative intended for evaluating the performance of government employees and departments to promote efficiency and quality in government services.

Government employees can participate in the Government Excellence Program by registering in the designated e-system and submitting the required data for performance evaluation.

The anticipated benefits of participating in the Government Excellence Program comprise enhancing individual and organizational performance, improving the quality of government services, and promoting national satisfaction.

The headquarter of the program is in the Sakamkam area in Fujairah/Crescent Tower, the 24th floor - there are currently no branch offices in other Emirates.

In the first cycle of the award, the national indicators from the "We the UAE 2031" vision are adopted.

Government entities are required to at least present the results of performance indicators and scorecards for the years 2021, 2022, and the first half of 2023.

The Fujairah Government Excellence Program has formed a team of project managers and initiated direct contact information such as email and phone numbers to respond to inquiries. Furthermore, the program has held specialized public workshops with experts for direct communication and addressing queries. Besides, an intensive training plan on the standards of the Fujairah Government Excellence Award has been distributed to all government employees in the Emirate of Fujairah. Workshops have been provided both in-person and remotely to facilitate attendance and address questions during training sessions.

Entities shall prepare a single participation application (Leading Entity), and during the evaluation process, the highest scores shall be calculated for each of the indicated award categories. The winning entity for each category shall be then elected in each respective category.